Quick reply messages for WhatsApp Business App vs WhatsApp API However, there is no method of sorting quick replies by category, which makes it hard to edit or delete a group of them simultaneously. WhatsApp Business App can store up to 50 quick replies and supports the use of images in quick reply messages. Smaller businesses are likely to be on WhatsApp Business App while larger companies with teams of agents will be using WhatsApp API with a third-party inbox like respond.io.Īlthough quick replies serve the same purpose and operate similarly on both the app and the API, each WhatsApp product supports different capabilities. You can set up quick replies on the official WhatsApp Business App or using WhatsApp API. How to Set Up and Send Quick Reply Messages for WhatsApp Business Keen on setting up WhatsApp quick replies for your business? Let’s go through the steps below. The messages also ensure consistent information and brand voice since they can be approved by a supervisor beforehand. Quick replies ease the process of speaking to multiple customers simultaneously, letting your agents use their time more efficiently. However, to reply privately to someone who sent a message in a group, you need to tap and hold the message, then tap More > Reply Privately.Benefits of WhatsApp quick reply messages for WhatsApp Business Step 6: Enter your response and at last tap Send.Īlternatively, you can swipe right on the message to reply. Step 3: Here press and hold the message you want to reply. Step 2: Next, click on the chat of your choice.
Step 1: First, open WhatsApp on your iPhone. Now from the given options tap Reply privately. To reply personally, you first need to tap and hold the message, tap More options (three dots). However, you can also reply privately to someone who sent a message in a group. Note: The reply button is the arrow button facing to the left side of the screen.Īpart from the above-given steps, you can swipe right on the message to reply. Step 4: A green menu pops up at the top of the screen Step 3: Now press and hold the message you want to reply.
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